Warranty Policy

Schwalbe Tires North America, Inc. (SNA) is a daughter company of Ralf Bohle GmbH, the owner and manufacturer of Schwalbe brand products. SNA is the exclusive importer/exporter of the Schwalbe brand for North and South America. Our obligation is specific to the replacement of a warranty department qualified factory defective Schwalbe product in North America.

At SNA, we offer a comprehensive warranty policy on all Schwalbe product purchased within North America. Our warranty term is 3 years following the original purchase date of the product, or 5 years from its production date - whichever occurs first.

For the purpose of Quality Control, we are required by Ralf Bohle GmbH (the owner and manufacturer of Schwalbe brand products) to adhere to their policies and procedures for warranty inspection and reporting.

If you want your Schwalbe product to be inspected and assessed by the SNA Warranty Department for a possible factory warranty defect, please begin a Warranty Request by completing the below form AND then submitting the following photos:

Schwalbe Warranty Instructions

Warranty Review Process

How to have your Schwalbe product reviewed for manufacturing defect

1

Start a Warranty Claim

Complete the warranty contact form below. Provide as much information as possible! Missing information could result in delays of warranty submission processing.

2

Save the Warranty Ticket Number

Once submitted, you will be provided with a warranty ticket number. Keep this for your records and future reference.

3

Submit Required Photos

Immediately after form submission, a website chat window will appear in the bottom right of your screen. Submit the required three photos in the chat window for your warranty submission to be complete. Photos can also be sent in a email reply to the confirmation email that you will receive in a couple of minutes.

You can review the status of your claim and communicate with Schwalbe North America Staff from this webpage in the bottom right chat window on the same device/browser.

📱 Mobile Optimized: This process is optimized for mobile devices where you can take photos/videos of the defect and immediately upload them. Submissions can also be started on desktop and completed on mobile by replying to the confirmation email.

📸 Required Photos for Warranty Review

All Warranty Requests require the following photos to be reviewed for possible factory defect:

Photos are required for all warranty submissions. Submissions without photos are considered incomplete and will not be reviewed by our team.

🏷️

Product Label

Clear image of the product name label and model information

❌

Image/Video of Defect

Clear image or video showing the defect or issue

Start a Warranty Claim

Warranty Ticket

Contact Information

E-Mail *

Your Name

Bike Shop Name

Your Phone Number

Your Street Address

Additional Address

Your City

Your State or Province

Your Zip Postal Code

Country

Product Information

Product Name

Product Size

Select Product Seal

Select Bead Execution

Inflation Pressure

Rim Model

Miles ridden (estimate)

Date of purchase *

Purchased at

Describe Issue *

Fields marked with asterisks (*) are required.

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