I have to give Schwalbe credit for this recall. I always liked their tires for road (training and racing)as well as the MTB tires. When I saw the recall notice I check my Ultremo R tires and found no evidence of the damage. After I replaced some of the tires with some that I still had in the box the damage was obvious. After entering the online form I had my tires replaced in less then 4 days (sent to my house) and Schwalbe gave me even more tires than were damaged.
Outstanding service! This tells me also that I choose the right tires (beside riding them).

Thanks!
Udo Heinz
Encinitas, CA

Update - December 3, 2009: The all new 2010 Ultremo R.1
tires will begin arriving at Schwalbe North America as of December 30, 2009
and will continue to roll in through February of 2010.

All customers affected by the recall of the Ultremo R tire in 2009 will be receiving
their replacement tires between January 4, 2010 and March 15, 2010.

All verified requests for replacement tires will be placed into the SNA system
and customers can expect to receive their new 2010 Ultremo R.1 replacement tire
between January 4, 2009 and March 15, 2010.

Please check for the estimated shipping date in the Replacement Tire dropdown
field. (Ultremo R Replacement Form) The dates will be updated on a regular basis.

Thank you very much for your patience during this replacement process. We are
doing our very best to conduct this effort with efficiency and accuracy but it
will require time and patience and your understanding is greatly appreciated.

Team Schwalbe

When will they be shipped for the replacement warranty. First November…then the end of December…now second week in January and…?

i have a pair of ultremo r’s which was bought from Guam and brought it here in the Philippines, i have no idea if my tires are part of the recall, but then i will send an email of the tire pictures and serials..

your prompt reply is highly appreciated, have a nice day

Rod Carolino
Dagupan City, Philippines

Just wondering when the new R1s will be in… It’s well into December now, and still no sign, and I’ve been waiting since August… Customer service has been great tho’, and the interim tyres were cool - I’d just like to know when to expect ‘em.

I submitted a claim back in early August & received my interium replacement tires a week later.

When will the new “R-1” replacement tires be shipped to U.S. customers? I live less than 100 miles from the U.S. Distributer in WA. I thought I would have heard something by now.

Originally I read it was scheduled some time in Sept, then Oct. It’s almost Dec. Any news or update?

I bought some Ultremo R tires in the bigining of the season along with some Michelin Pro 3’s. I mounted the Pro 3’s and soon found out about the Schwalbe recall. I sent a photo of my unused tires with a request to check if they were in the recall. I didn’t want to find myself in trouble on the road. Well mine were part of the recall. I was shocked at how fast I got a reply and a new set of tires to hold me over till the new R’s show up. The Stelvio’s they sent me are great and I can’t wait to ride the R’s. I still can’t believe the service. High end tires really are a lot alike but service like this is rare and as fare as I am concerned worthy of my loyalty. Thank you for your honesty, your commitment and your diligence. When you see me I will be riding Schwalbe’s.

Greg

Thank you Schwalbe, the turn around for the tires in August was extremely fast. Unfortunately I should have posted a note here back in August.

Ed in CT (very pleased customer)

Though disappointing to experience the bulging problem on two separate occasions have been extraordinarily impressed with how Schwalbe has sought to deal with the problem. Customer service has been truly outstanding. As noted by other users, one would almost never experience this level of commitment to the consumer had an American run company been at the helm. Thank you so much!

I’m impressed with Schwalbe North America and how they handled the Ultremo R recall. American companies could take a lesson from you on how to conduct a recall and satisfy customers. Sent you my photos, even though the tires were not bulging yet on my racing wheels, and received an immediate response that interim replacement tires were on their way, soon to be followed by the new R1s. It was fast,easy, and hassle free. You’ve made me a customer for life. Outstanding!

Fran in Denver

Yesterday UPS came to collect my Ultremo in Milan Italy that where not showing any sign of bulging. Today I already got the replacemente tires with 2 free innner tubes. Once the new model of Ultremo is out I will also get a pair of those. I am very pleased about the quality of service. What could have turned into a dissapoiting experience with Schwable has turned into a very pleasant one. Great job!

I’m not in the habit of saving bad tires, I purchased 4 at the beginning of the season and each tire exhibited this problem.

Please advise.

I have replaced two tires this season, much to my dismay. I love the Scwalbe tires and their high-end performance and rode last season without difficulty.

Because I had my local bike shop replace the tires, I do not have the damaged tires in my possession to either photograph or retrieve the serial numbers. They were both Ultrem,o R tires. I have another set of Ultremo R’s on my bike right now and they seem to be OK. However, I am concerned about safety as I ride predominantly on hills in New Hampshire. I do have the sales receipt and wondered if it would be acceptable to submit this. One tire completely blew shortly after it was put on the bike and the other tire again blew for apparently no reason (road conditions or debris); that tire had less than 600 miles on it.

Please let me know how to proceed. Thanks very much for your time.

Janet
New Hampshire, USA

Schwalbe Tire,

For your records regarding the symtoms of bulging, defective Ultremo tires.

I purchased two of the tires at the same time. One bulged at approximately 750 miles. The information on the internet blogs imply that if you have a defective tire it will bulge within the first 100 miles of use. Correcting this rumor would be a safe measure.

I’ve received my replacement tires. Thanks for the replacements.

Thank you Schwalbe Tires! I received my replacement tires in less than a week. I’ll I needed to do was complete the form and submit the photos. No questions asked.

Thanks again!

I just got my replacements in the mail and I could not be happier with the service.

I was on my second set of Ultremo Rs and think they the best (clincher) tire I have ever ridden.

When I noticed an asymmetrical bulge in the front tire, I replaced it with my “old” Ultremo R. I did not think much about it until I saw the same thing within the next day on the rear. Then, I knew something was unusual.

I expected that I may go to a website, look for a number, or generic email address… try to reach a “real person” and subsequently have a hard time finding anything out about this.

When I landed at schwalbetires.com and saw that there was a replacement notice FIRST THING on the page - I was amazed.

Then, the relatively simple and straightforward process to fill out an online form and send some pics was no problem. I get a message that “replacements are on the way” very quickly. Impressive.

And, by the way, I got quite a bit of use out of my “old” Ultremo Rs - I think they probably still have plenty of miles still in them.

Great tires, amazing service!!!

Robb

Texas, USA

Had mine on from first of May and experienced the defect last night on a ride at speed. almost lost control when the tire seperated and then blew out. Took it to Brittons Bike Shop in San Antonio and they were up on the recall , and replaced both front and back in about 10 mins and had me out the door. Man , that is service. Always recommend them to anyone.
Terry Lindemann
San Antonio,Texas

How can we be assured that only certain product codes are involved? I do not want to take a chance that mine might become problematic during a 50 mph decent.

are any other schwable tyres affected, i have blizzard sports and one has blown whilst going down hill in the lake district(25%) after only 500 miles of riding

I hope you can supply us with the manfacture numbers affected. I have three pairs of the Ultremo R tires and would like to check them all against the affected number codes included in the recall. If I’ve missed seeing them I apologize, just let me know where I can find them.

Keith Spangler, Pennsylvania

For anyone who wishes to check the production codes on their tires please email them to ultremo@schwalbetires.com and we will respond within 1 day.

Ralf Bohle GmbH, the manufacturer of SCHWALBE tires (Schwalbe North America is not the manufacturer, only the distributor for North America) has filed reports with the USCPSC and with like agencies in the EU and has made every effort to identify the problem, fix the problem, and will gladly replace any Ultremo R tires with the production codes that are in question.

We thank you for your patience and understanding during this process which has required diligent and time consuming investigation.

Schwalbe North America

Does this also concern the 25mm Ultremo R? I put them on a few days go but currently no bulges visible.

My Ultremo R blew up on it’s very first ride last night. Located in the UK. How do I get a replacement here?

Are only black walled tires effected, or are colored ones also effected?