ULTREMO R Replacement Form

On behalf of Ralf Bohle, GmbH, the manufacturers of all SCHWALBE products,
we would like to apologize for the quality issues we experienced this season
with our Ultremo R road tires.

We offer a straightforward replacement service for our customers
located in North America. For information in regards to replacement tires for
countries other than USA and Canada please find the contact of your Schwalbe
agent here.

Please submit ONE photo showing ALL of your Ultremo R tires as well as
ONE photo with ALL the production codes that are stamped on the inside
of the tire. Please do NOT send the barcode number.

Make sure that your photo is showing the Ultremo R label clearly.

Update - December 3, 2009: The all new 2010 Ultremo R.1
tires will begin arriving at Schwalbe North America as of December 30, 2009
and will continue to roll in through February of 2010.

All customers affected by the recall of the Ultremo R tire in 2009 will be receiving
their replacement tires between January 4, 2010 and March 15, 2010.

All verified requests for replacement tires will be placed into the SNA system
and customers can expect to receive their new 2010 Ultremo R.1 replacement tire
between January 4, 2009 and March 15, 2010.

Please check for the estimated shipping date in the Replacement Tire dropdown
field. The dates will be updated on a regular basis.

Thank you very much for your patience during this replacement process. We are
doing our very best to conduct this effort with efficiency and accuracy but it
will require time and patience and your understanding is greatly appreciated.