Warranty Policy

Given that even WE are not perfect, we want to make the warranty claim process as simple as possible.

After examining the tire or tube in question and assessing it to be a possible warranty situation, please follow these simple steps:

• Call Schwalbe North America at 1-888-700-5860 to report a possible warranty defect and give the service desk attendant the serial number that is stamped on the inside of the tire (outside of tube).
• Email a digital photograph of the tire or tube’s problem to our Order Desk
• IF REQUIRED, obtain a Return Verification Number (RVN) from the service desk attendant.
  Please note: packages without the RVN will be refused.

If your item(s) needs to be returned for inspection, please package them as efficiently as possible and ship via US POST to:


SCHWALBE NORTH AMERICA
1350 Slater Road, Unit 6
Ferndale, WA 98248

ATTN: WARRANTY DEPARTMENT
RVN: xxxx

Include the following information with the item that is being shipped back:

-Your Full Name, Address, and Telephone
-Where you purchased the tire
-Tire Style and Size
-Number of items being returned
-Return Verification Number (RVN)
-Description of supposed defect(s)


Upon receipt of the item(s) in question, we inspect, re-mount, and test the product(s). We then notify you of our findings and if the condition is found to be a factory defect, we immediately replace the item in question.